Shipping Policy

1. Shipping Method

At ThePocketPal.com, we are committed to ensuring your privacy and discretion. All orders placed on our website are shipped using trusted and secure shipping methods. To protect your privacy, we do not include any reference to the nature of the products on the exterior packaging.

2. Discreet Packaging

We understand the importance of maintaining your privacy. That's why all orders are shipped in plain, unmarked packaging. There are no logos, product names, or any other identifying information on the outside of the package. Rest assured that your order will be delivered discreetly, protecting your personal information.

3. Shipping Times

We strive to process and ship orders as quickly as possible. Please allow 1-2 business days for order processing, and the estimated delivery times may vary depending on your location. For specific shipping estimates, please refer to the shipping carrier's website.

4. Tracking Information

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the status and progress of your shipment. Please note that tracking information may take some time to update, so we appreciate your patience.

5. Returns Policy

We understand that sometimes issues may arise with your order. Our returns policy is designed to address such situations:

Returns are only accepted for products that are damaged upon arrival. If your product arrives damaged, please contact us within 7 days of receiving your order to initiate the return process.
To initiate a return, please contact us at Support@ThePocketPal.com and provide us with your order number and details of the damage. We will guide you through the return process and provide further instructions.

6. Contact Information

For any questions, concerns, or issues related to your order or our products, please do not hesitate to reach out to us. Our customer support team is here to assist you.

At ThePocketPal.com, your privacy and satisfaction are our top priorities. We are committed to providing you with a discreet shopping experience and high-quality products. If you have any questions or require further assistance, please don't hesitate to contact us, and we will be happy to assist you.

Thank you for choosing ThePocketPal.com!